XL UnlockerFREE

Refund Policy

Effective date: April 1, 2026 · Last updated: April 1, 2026

1. Overview

This Refund Policy applies to any paid products or services offered by XL Unlocker ("we", "us", "our") through xlunlocker.com. We are committed to ensuring your satisfaction. If you are not satisfied with a purchase, we offer refunds subject to the terms outlined below.

2. Free Service

XL Unlocker currently offers a free tier that allows a limited number of file unlocks per day at no cost. No payment is required to use the free tier, and therefore no refund applies.

3. Paid Services (Day Pass and Future Products)

When paid services become available (such as the Day Pass for unlimited 24-hour access), the following refund terms will apply:

  • Full refund within 24 hours: If you purchase a paid plan and are unsatisfied for any reason, you may request a full refund within 24 hours of purchase, provided you have not used the paid features to process more than 3 files.
  • Service not working: If the Service fails to function as described (e.g., unable to process files, persistent errors), you are entitled to a full refund regardless of the timeframe, upon providing a brief description of the issue.
  • Duplicate purchases: If you are accidentally charged twice or make a duplicate purchase, we will refund the duplicate charge in full.

4. Non-Refundable Scenarios

Refunds will not be issued in the following cases:

  • The file-open password (AES-256 encryption) cannot be removed — this limitation is clearly documented on our website and in our password types guide.
  • The file had no removable protection to begin with (the Service detects and reports this).
  • The request is made more than 30 days after the original purchase date.
  • There is evidence of abuse or fraudulent use of the refund process.

5. How to Request a Refund

To request a refund, please contact us at:

Please include the following information in your request:

  • The email address used for the purchase
  • The date of purchase
  • The reason for the refund request
  • Any relevant order or transaction ID

6. Refund Processing

Once we receive and approve your refund request, we will process the refund within 5–10 business days. The refund will be issued to the original payment method. Please note that your bank or payment provider may take additional time to reflect the refund in your account.

7. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with an updated revision date. The refund terms applicable to your purchase are those in effect at the time of your purchase.

8. Contact Us

If you have any questions about this Refund Policy, please contact us at support@xlunlocker.com or visit our Contact page.

← Back to XL Unlocker